Concise Shipping Information
Our 3PL operates from Sunday to Thursday (2AM - Noon). Orders placed outside these times will be sent when next open. (excluding public holidays, Fridays and weekends). Lookout for the shipping info emailed to you from them.
Shipping Dangerous Goods - Learn More
Shipping within Australia - Transit Insurance
If you have doubts and concerns about Australia Posts ability to deliver without damage please select the Express or Quick shipping options. These are the only two shipping options that have transit insurance included. The below order was covered and replaced, once the necessary information was obtained. With no insurance you will be left to deal directly with Australia Post and no correspondence will be entered into on our end. This transit cover expires 30 days after shipping date.
Consult Australia post for approximate delivery times.
Signature required for all eParcel deliveries. - Track your parcels in the Aust Post ap or website. Missed you cards are not being left at door/postbox.
Red AP Satchel - ATL
This red Australia Post satchel is tracked with no signature required. It can be left at your front door if deemed suitable by the postie.
Yellow AP Satchel - ATL
This yellow express, ever decreasing usability zone, Australia Post satchel is tracked with no signature required. It can be left at your front door if deemed suitable by the postie.
Group B eParcel Standard
This option is only available to group members and is sent via eParcel and requires a signature. This method attracts AP return fees & shipping fees. Track your order to avoid.
Late deliveries:
Australia Post will not investigate overdue deliveries until 12 days past due date has elapsed. The due date can be found using the tracking number on the Australia Post app.
Returns & Additional Delivery Charges:
Australia Post will charge for these services. MFD passes on these charges along with the re delivery cost. Make sure you collect your parcel the first time. Orders returned with no contact from the customer or payment will be deemed abandoned after 30 days
Order Status in the MFD system
1. NEW: A new order that requires payment
2. PICK: Order has been paid and awaiting confirmation and picking
3. PACK: Order has been confirmed and packed
4. DISPATCHED: Order has been collected and its on its way to you
5. HOLD: Order is on hold awaiting more information from the purchaser.
INTERNATIONAL ORDERS:
Please head to the international orders page here
Require more shipping info?
More extensive shipping information available here