Privacy & Security Policy

Author: Admin  

This privacy policy sets out how The Melbourne Food Depot uses and protects any information that you give The Melbourne Food Depot when you use this website. The Melbourne Food Depot is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Melbourne Food Depot may change/update this policy at anytime without any other notice except by updating this page. You should check this page from time to time to ensure that you are happy with the current privacy policy.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Accessing your information
The only way anyone will be able able to access your information is via your password. Please protect your password like you would a PIN on a credit card. We recommend changing your password every 8 weeks. This adds an additional layer of protection to your personal information. If you call the office to try and rest passwords, obtain or change information they will not reveal any information or make changes to any information about yourself or any other customers.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:

  • whenever you are asked to fill in a form on this website, look for the box that you can click to indicate that you do not want to receive any promotional information from us. This way you will not receive any notification of any specials, education or limited offers available on the site. If you wish to know what is going on it will be necessary for you to log on and find out yourself.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about our specials or other interesting things happening at the Melbourne Food Depot if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please log on to your account using your password to make the appropriate changes. If you need to retreive your password this can be done through the My Account section at the top right of the page. If you wish to have a staff member make the changes and access your private information for you please contact us via your account dashboard.

Security Policy
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information. We do not store credit card information, all credit card information is submitted directly from you to The Commonwealth Bank for processing. We make every effort to make sure all our online payment methods are secure. MFD Does not store credit cards or accept payments over the phone. All payments are through the virtual terminal.

The Melbourne Food Depot uses a direct connection with the CBA Bank for all realtime online transactions

The Melbourne Food Depot's website also offers payment options that do not require a credit card. These gateways change by in the past have included Bpay, Australia Post Money Order and Direct Deposit (EFT) options, they also attract no surcharges. Payments made via these methods is slightly slower and requires a bit more work on your part but are credit card free.